Refund policy

Returns & Refunds — Avenessa Beauty

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Please note: Due to hygiene reasons, opened or used beauty tools and skincare accessories cannot be returned, regardless of the return window.

To start a return, contact us at info@avenessabeauty.com. If your return is accepted, we'll send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

Damages & Defective Items

Please inspect your order upon reception and contact us within 48 hours if your item is defective, damaged, or incorrect, with a photo of the issue. We will arrange a replacement or full refund at no cost to you.

Non-Returnable Items

• Opened or used beauty tools and skincare accessories

• Perishable goods, custom or personalized items

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

Exchanges

Return the item and, once accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, in its original packaging, and accompanied by proof of purchase.

Refunds

Once received and inspected, refunds are processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at info@avenessabeauty.com.